Authenticity & Quality Guarantee

At SCENTFY, we take quality seriously. Our goal is to provide a premium shopping experience and products that meet customer expectations.

Quality assurance

We work to ensure items are inspected and securely packaged before dispatch. If your order arrives damaged, defective, or incorrect, please contact us promptly so we can help resolve the issue in line with our Return & Refund Policy.

Packaging and handling

Fragrances are carefully packed to reduce the risk of damage during transport. In international transit, packages may experience additional handling and inspections (including customs), which can sometimes affect outer packaging.

What to do if something is wrong

If you believe there is an issue with your order, please contact our support team as soon as possible and provide:

• Your order number
• Photos/videos of the item and packaging
• A brief explanation of the concern

Fair-use policy

This guarantee is provided for genuine product or fulfillment issues. Abuse of refund requests, false claims, or chargeback misuse may result in refusal of future service, as permitted by applicable law.