Termini e condizioni del servizio
Terms of Service — SCENTFY
These Terms of Service ("Terms") govern your use of the SCENTFY website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. General conditions
SCENTFY reserves the right to refuse service to anyone, for any reason, at any time, to the extent permitted by applicable law.
You agree not to use our products or services for any unlawful or unauthorized purpose and to comply with all applicable laws and regulations.
2. Eligibility to purchase
By placing an order on SCENTFY, you confirm that you are at least the age of majority in your country or region of residence and that you are legally capable of entering into a binding contract.
3. Product information and availability
We make every effort to display product descriptions, images, and pricing accurately. However, we do not guarantee that all information is free from errors.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product specifications at any time without prior notice.
4. Pricing and payments
All prices displayed on SCENTFY are shown in the currency selected at checkout and do not include customs duties, import taxes, or additional fees imposed by the destination country, unless explicitly stated otherwise.
Payments are processed securely through third-party providers, including Shopify Payments, Stripe, and PayPal. By completing a purchase, you authorize us to charge your selected payment method for the total amount of your order.
5. Order acceptance and cancellation
An order confirmation does not constitute acceptance of your order. SCENTFY reserves the right to cancel or refuse any order for reasons including, but not limited to, suspected fraud, payment authorization failure, or inventory issues.
If an order is canceled after payment has been processed, a refund will be issued in accordance with our Return & Refund Policy.
6. Shipping and delivery
Shipping times and delivery estimates are provided for convenience only and are not guaranteed. SCENTFY is not responsible for delays caused by carriers, customs authorities, or events beyond our reasonable control.
Ownership and risk of loss transfer to the customer upon successful delivery to the address provided at checkout.
7. Returns and refunds
Returns, refunds, and withdrawals are governed exclusively by our Return & Refund Policy, which forms an integral part of these Terms.
8. Intellectual property
All content on the SCENTFY website, including text, images, logos, graphics, and trademarks, is the property of SCENTFY or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without prior written permission.
9. Prohibited activities
You agree not to engage in activities including, but not limited to:
- Fraudulent transactions or false chargebacks
- Abuse of promotions, refunds, or return policies
- Interfering with the website’s security or functionality
- Providing false or misleading information
10. Chargebacks and disputes
Customers agree to contact SCENTFY customer support before initiating any chargeback, PayPal claim, or payment dispute.
Chargebacks or disputes submitted without prior communication may be contested using transaction records, tracking confirmation, delivery proof, and these Terms of Service. Repeated or abusive disputes may result in account restrictions or refusal of future service.
11. Limitation of liability
To the maximum extent permitted by law, SCENTFY shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services.
Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless SCENTFY from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms or misuse of our services.
13. Governing law
These Terms shall be governed and interpreted in accordance with applicable consumer protection laws. Nothing in these Terms affects your statutory rights as a consumer under local law.
14. Changes to these Terms
SCENTFY reserves the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon publication on this page.
15. Contact information
If you have any questions regarding these Terms of Service, please contact the SCENTFY support team through the communication channels available on our website.